1. Overview and Free Trial
At VariableVault, we strive to build high-quality automation software for your document workflows. To ensure that our Google Docs Add-on fits your operational needs, business processes, and technical specifications, we offer a fully featured, unrestricted 1-Month Free Trial. No credit card is required to begin the trial period.
All users are strongly encouraged to utilize the free trial period to evaluate the functionality, compatibility, and responsiveness of VariableVault before committing to a paid annual plan.
2. Strict "No Refund" Policy
Because VariableVault provides an extensive 30-day evaluation period, all subscription sales ($33/year) are final and non-refundable. Under international SaaS compliance standards, we do not issue refunds, credits, or pro-rated adjustments for payments already processed. This includes, but is not limited to, the following scenarios:
- • "Change of mind" or decision that the service is no longer needed.
- • Failure to cancel an active account prior to the annual renewal date.
- • Partial or complete lack of usage of the add-on during the subscription period.
- • User-side configuration errors, account setup issues, or data formatting mistakes in Google Sheets.
- • Loss of access to Google accounts or Google Drive files due to actions external to VariableVault.
3. Verified Service Downtime Exception
A refund or pro-rated service credit will only and strictly be considered if a user is completely unable to utilize the VariableVault Add-on due to direct, verified service downtime. To qualify under this sole exception, all the following criteria must be met concurrently:
Sustained Outage Period
The VariableVault system must experience an uninterrupted critical server outage or system failure, preventing document generation workflows, for a period exceeding 72 consecutive hours.
No Available Workaround
Our support and technical engineering teams must be unable to provide any alternative operational workaround, temporary patch, or configuration adjustment within this time to restore functionality.
Immediate Support Notice
The system downtime must be reported in writing to our support team at admin@variablevault.in within 24 hours of the onset of the outage, including clear screenshots and error logs demonstrating the issue.
4. General Exclusions
No refunds or service credits will be issued under any circumstances if the operational failure or downtime is caused by or related to:
- ✕ Outages, throttling, limit adjustments, or API failures of third-party platforms, specifically including Google Sheets, Google Docs, or Google Drive services.
- ✕ Changes in Google Workspace policies, API quotas, or OAuth restrictions that block or suspend access to your Google account.
- ✕ Internet service interruptions, browser configuration issues, or firewall/proxy restrictions on the user's end.
- ✕ Events of Force Majeure, acts of government, or infrastructure failures outside our reasonable control.
5. Claim Submission and Discretion
To submit a claim under the Verified Service Downtime exception, please contact admin@variablevault.in with your invoice number, account email address, and detailed logs of the 72+ hour service outage. All refund requests are reviewed on a case-by-case basis. VariableVault reserves the sole, final, and absolute discretion to determine eligibility and approve or deny any claim.